Privacy policy

Privacy Policy

Effective Date: June 1, 2025

At Kryond Industrial Trade, we are committed to protecting your personal data and ensuring transparency about how we collect, use, and store information. This Privacy Policy explains how we handle your data when you use our website https://kryond.com, purchase products from us, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal data:

  • Contact information: name, email address, phone number, company name

  • Billing and shipping details: address, VAT/tax ID, purchase history

  • Device and usage data: IP address, browser type, operating system, referring pages, and activity on our site

  • Communication records: emails, contact forms, customer service chats

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Manage your account and preferences

  • Provide customer support

  • Send transactional and promotional communications (if consented)

  • Comply with legal and regulatory obligations

  • Improve and secure our website and services

3. Cookies and Tracking

We use cookies and similar technologies to:

  • Ensure the proper functioning of the website

  • Analyze site traffic

  • Offer personalized content or ads (via Google or Shopify integrations)

You can control cookie preferences through your browser settings.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your data only with:

  • Our trusted service providers (e.g., payment gateways, shipping couriers)

  • Shopify (our e-commerce platform) and Google services (for analytics and ads)

  • Legal authorities if required by law or to protect our rights

5. Data Retention

We retain your information for as long as necessary to fulfill our obligations, comply with legal requirements, and resolve disputes. You may request deletion of your personal data as outlined below.

6. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to receive marketing emails (via unsubscribe link)

  • Request data portability (where applicable)

To exercise your rights, contact us at simon@kryond.com.

7. International Users

We primarily operate in Hong Kong and serve global business customers. By providing your information, you consent to the transfer and storage of your data in compliance with applicable data protection laws.

8. Security

We implement industry-standard measures to protect your personal data, including secure data transmission, encrypted storage, and access control. However, no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Us

For any privacy-related questions, please contact:  
**Kryond Industrial Trade**  
The Capital, 61–65 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong  
Phone: +852 51789436  
Email: simon@kryond.com